Return & Refund Policy

RETURN & REFUND POLICY

At FANGCASE, we want you to shop with confidence. If you are not fully satisfied with your purchase, we offer a 30-day worry-free return policy.

1. Order Cancellation

Customers may request to cancel an order within 1 day (24 hours) after placing the order.

Orders are normally processed within 3 business days after the order is placed.

An order can be canceled only if:

  • The cancellation request is submitted within 1 day (24 hours) after the order was placed; and
  • The order has not yet been shipped at the time the cancellation request is received.

If the cancellation request is submitted within the permitted 1-day cancellation period and before the order has been shipped, we will cancel the order and issue a full refund to the original payment method.

Once an order has been shipped, it can no longer be canceled. In this case, customers may request a return in accordance with our return policy below.

2. Order Processing

Orders are generally processed and prepared for shipment within 3 business days after the order is placed.

Please note that the processing time is separate from the shipping and delivery time. Once an order has been processed and shipped, customers will receive shipping information when available.

3. Return Eligibility

  • Returns must be requested within 30 days of the delivery date.

  • Items must be unused, undamaged, and in their original condition, including all original packaging and accessories.

  • Proof of purchase (order confirmation or receipt) is required to process a return.

4. Non-Returnable Items

For safety and hygiene reasons, certain items cannot be returned, including but not limited to:

  • Items that show signs of use, damage, or alteration.

  • Final sale or clearance items (if indicated as “non-returnable” at checkout).

  • Personalized, custom-made, or special-order products.

5. Return Process

  1. Submit a Return Request

  2. Receive Return Instructions

    • Our team will provide the return shipping address and any required return labels (if applicable).

  3. Ship Your Return

    • Securely pack the item in its original packaging and ship it back using a trackable shipping method.

    • Unless the return is due to our error (e.g., wrong or defective item), return shipping costs are the responsibility of the customer.

6. Refunds

  • Refunds will be issued to your original payment method once the returned item is received and inspected.

  • Please allow 5–10 business days for the refund to appear on your statement, depending on your payment provider.

  • If your return is approved, you will receive a confirmation email with your refund details.

7. Exchanges

  • If you wish to exchange an item (for a different color, size, or model), please contact us to arrange the exchange.

  • Exchanges are processed as a return + new order for tracking and security purposes.

8. Damaged or Defective Items

If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery with clear photos.
We will arrange for a replacement or issue a full refund at no additional cost to you.

9. Contact Us

If you have any questions about returns or refunds, please contact our support team:

Email: fangcase.official@gmail.com